Brighton Solidarity Federation has started a dispute with Brand Vaughan, a large estate agency with branches in Hove, Kemptown and Preston Park. A tenant has been organising with SolFed after deposit deductions were made from their joint-tenancy deposit, despite the fact they left the property in a clean condition. The deductions were unreasonable, not costed in enough detail, on top of this, service from the agency was poor throughout her tenancy.
Along with the tenant, Brighton SolFed wrote to Brand Vaughan December 1st, explaining the issues and outlining options for redress. Brand Vaughan claimed the dispute was something they could not address, after they had opened up a TDS case without the tenant’s express permission. The tenant was wholly unsatisfied that months after the end of her tenancy, she had not been returned any of her deposit.